It wasn’t always that way. When Telfor, now 57, took over the body shop seven years ago, the dealership needed to build its repair reputation with a redoubled marketing effort. Part of that involved educating customers that the dealership repaired more than Fords and Lincolns. That’s paid off. On a given day, the waiting list runs two dozen vehicles deep. During Telfor’s tenure, the body shop has added more than a dozen employees. The staff stands at 17, and he’s looking to add two more mechanics.
Another aspect was delving into custom projects. Beyond RVs, Kra-pohl handles boat repairs — often, the dealership gets requests to put spray-in truck bedliners on pontoons. Krapohl also handles restoration projects, such as a 1966 Ford Mustang that received a fresh paint job, an overhauled interior and new convertible top.
“If it’s got a dent or needs paint, we can fix it,” Telfor said….